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Questions Answers about Human Hair Wig

Yonova hair  always provides better quality hair and professional service

Here are some questions you may concern.

Q1 : How to order?

Pls search our website, choose the hair you like, select length, quantity and put them in cart ,fill in your shipping address , you can pay online by Credit Card or EFT through Payfast.  Once you pay, we will arrange fast shipping within 24 hours.

Q2: Struggling to pay online

If your card can't pay online, pls inbox our customer service, we also accept transfer or deposit

Q3: How long does the delivery take?

Your order is usually shipped within 24 hours once payment except weekend & holiday from South Africa. After shipment you usually can get your package in 2-4 working days.

Q4: How long can  the hair be used?

Depend on how you maintain hair, if you condition hair by proper way frequently, like 2-3 times per week, the hair can be used more than 12 months.

Q5: Is our store legit?

We have been doing wholesale and retail on human hair business more than 10 years, and we have own real shop and warehouse in South Africa. So you can trust us.

Once you pay, we will keep you updated on your order. Such as offer you a tracking number in time, inform you the newest shipping information on your package, and remind you to sign up your parcel. what's more, you can find us on any social media on Instagram , Facebook, Twitter by superlovehair.

Q6: How much are our hair products?

The price will show on the website page, different length, different type, different texture of our hair, the price are different, pls choose according to your favor.

Q7: Can I visit your physical store and shop?

Sure, pls inbox our customer service to make a appointment in advance

Q8: Which shipping way do you use?

1) If you choose Postnet to delivery, Pls fill in your nearest postnet site in address information.

2) If you choose aramex or the courier guy, pls fill in your address clearly include the street name and apt Num.

Attentions: We don't accept PP.BOX address. Thanks for your cooperation.

Q9: Does the hair have a smell ?

The hair was only processed with the disinfection and nutrition treatment after collected from donors to keep the hair clean and nutritious, normally there will be a smell of shampoo and oil. But after u washed the hair, then the smell will be gone 

Q10: Why are my hair extensions getting shedding?

Will it get shedding? : After the factory workers sew the hair pieces into a bundle, there might be some short pieces that are not attached to the weft, so when you first comb it or wash it, it will go out. That’s not shedding, comb them out and it will be fine. Besides the wefts are double drawn machine weft to prevent the shedding, if you have to cut the weft to adjust the hair volume to install, pls make sure to seal the edges of the wefts so that it won’t shed. And never wash or comb the hair with too much strength, it is virgin hair, it needs more of your love to take care of it, or it will break off.

Q11. Why are my hair extensions getting tangled?

Your hair extensions can tangle due to dryness, dirt build-up, salt water, chlorine and not comb your hair daily. Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydrating drops or consult your stylist for more help.

Q12: What hair care products can I use?

Treat the hair just as it was your own hair. Use good quality shampoo and conditioning products.

Conditioning your hair is very important to keep it soft and manageable.

* Recommended shampoo and conditioner: Pantene.

* For daily treatment and use: Olive oil or Argan oil. or hair mousse.